SAM7 have worked with Microsoft Dynamics 365 (formerly CRM) since 2007 and have implemented solutions across a wide range of industries. We have seen the product grow from its early v3 days right through to the latest cloud based platform.
We have considerable experience implementing systems based on standard ‘Applications’ delivered by Microsoft Dynamics 365, including:
Paramount to all our solutions is building a strong platform that uses your terminology, captures your data and manages your processes. Microsoft Dynamics CRM is trusted by over 39 million users across 40 thousand customers.
Microsoft Dynamics CRM provides a flexible toolkit containing custom form tools, configurable workflows, guided dialogs, definable process flows, data management capabilities and comprehensive security. Find out more about these components and how we use them to build tailored applications.
With the drive towards consumerisation of IT, field based staff expect to be able to quickly access relevant and accurate information anywhere. Whether on Android phones, iPads or Windows 8 tablets, we’ve created Custom Apps that truly engage your field based team.
Streamlining your processes by providing Customers with tools to view information and highlight issues can have a dramatic impact on how they interact with you. And not just Customers – we have built portals suppliers, franchisees and partners.
Giving Customers relevant access to web portals can significantly reduce email or phone queries. After implementing a system, one of our Customers saw email traffic drop from 3,000 to 300 per week and missed calls from 250 to 2 per day.
Understanding your business data can help identify problems, improve your service, highlight process issues and strengthen customer relationships. Microsoft Dynamics CRM provides a rich set of utilities for extracting intelligence from your system.