Microsoft Dynamics CRM 2016 Customer Service Another area being significantly enhanced within Microsoft Dynamics CRM 2016 is Customer Service. We have featured some of our anticipated highlights below. Surveys: Microsoft Dynamics CRM 2016 will include a new survey designer, to enable [...]
Update 0.2 for Microsoft Dynamics CRM 2015 is available. Please read this article for a description of the hotfixes and updates that are included in this [...]
The Microsoft Dynamics CRM 2016 Release Preview Guide has been released. Over the next few blogs we will be looking at some highlights – starting with Sales and Marketing. Sales Analysis in Excel: Microsoft is increasing the ability for salespeople to conduct analysis in Excel, directly from [...]
Microsoft have announced the acquisition of ADX Studio, a provider of web portals and application lifestyle solutions. Read more about the acquisition here. As ADX Studio partners, SAM7 are extremely excited about this news. We have successfully used their web portal platform to deploy a number of [...]
4 ways CRM helps you take care of your customers while giving you an advantage over your competitors. Read more [...]
Microsoft have just released a short video showing some of the new features in Microsoft Dynamics CRM 2016. Watch it [...]
Repairs & Maintenance System Do you have difficulties tracking statutory certification? Is you repairs processes manually intensive process? Are you overwhelmed by calls and emails from property managers, contractors and operations about jobs? If so, we can help. About Greene King Greene King [...]
Does this sound familiar? You have kicked off a new IT project, and workshop your processes with the new supplier. They deliver a specification, but you are left unsure as to what’s been included, where it addresses your challenges and how your team will use it. You spend considerable time [...]
Microsoft have made two further acquisitions to integrate with their Microsoft Dynamics CRM product. FieldOne: A worldclass provider of field management solutions, allowing companies to better manage and deliver service to their customers in the field. Their solution specialises in delivering a [...]
Imagine walking into a customer and instantly having all relevant information at your fingertips, in an elegant and targeted App. Details needed by you at the exact moment of engagement. And then being able to instantly record or action critical decisions. Read more to find out how this became a [...]