Last year Microsoft acquired FieldOne, a leading field management solution, and have integrated it with their Microsoft Dynamics CRM system. In this blog we explore some of the key features of this powerful platform. Work Orders: These are the essential element to tracking a field service within [...]
Click here to read the Microsoft Dynamics CRM 2016 Release Preview Guide. This covers the Spring 2016 Wave and includes: Microsoft Dynamics CRM 2016 Update 1. Microsoft Dynamics Marketing 2016 Update. Microsoft Social Engagement 2016 [...]
Microsoft Dynamics CRM 2016 Customer Service Another area being significantly enhanced within Microsoft Dynamics CRM 2016 is Customer Service. We have featured some of our anticipated highlights below. Surveys: Microsoft Dynamics CRM 2016 will include a new survey designer, to enable [...]
Update 0.2 for Microsoft Dynamics CRM 2015 is available. Please read this article for a description of the hotfixes and updates that are included in this [...]
The Microsoft Dynamics CRM 2016 Release Preview Guide has been released. Over the next few blogs we will be looking at some highlights – starting with Sales and Marketing. Sales Analysis in Excel: Microsoft is increasing the ability for salespeople to conduct analysis in Excel, directly from [...]
Microsoft have announced the acquisition of ADX Studio, a provider of web portals and application lifestyle solutions. Read more about the acquisition here. As ADX Studio partners, SAM7 are extremely excited about this news. We have successfully used their web portal platform to deploy a number of [...]
4 ways CRM helps you take care of your customers while giving you an advantage over your competitors. Read more [...]
Microsoft have just released a short video showing some of the new features in Microsoft Dynamics CRM 2016. Watch it [...]
Microsoft have made two further acquisitions to integrate with their Microsoft Dynamics CRM product. FieldOne: A worldclass provider of field management solutions, allowing companies to better manage and deliver service to their customers in the field. Their solution specialises in delivering a [...]
We’ve just built our first system based on Microsoft Dynamics CRM 2015 Update 1. Along with all of the major new pieces of functionality, a number of small new features helped us significantly. Business Rules Enhancements: User Interface Business Rules were introduced in 2013. The first release [...]